Make a difference. Join our team.
Presteligence develops software and services that create efficiencies and streamline operations within newspapers and media outlets of all sizes. We are known for our best in-class support service and dedicated development team whose relentlessness for perfection has improved products and inspired the success of our clients and partners.
We are looking for team oriented, energetic go-getters to join our dynamic line-up and help support our growth. If you've got a newspaper background and are self-motivating, we invite you to share your talents with us and help shape our future. Presteligence offers a competitive benefits package that includes 401k plan, employer match, paid vacation and holidays, medical, dental and vision plan, and company paid disability.
Current openings
Software Support Specialist
Full Stack Developer
Software Support Specialist
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Job Summary
The primary purpose of this position is to serve as a Software Support Specialist with responsibilities in the area of product implementation, customer support, product testing and research, technical sales, customer relations and training. Work may be confidential in nature and requires strong decision-making skills, technical expertise, communication skills, organizational skills and time management. Position requires occasional travel.
Newspaper experience preferred.
Essential Job Functions
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Accomplishes the following through established Project Management model
- Pre-installation calls to confirm system design
- Meets with sales and marketing team to confirm customer expectations and identify issues or concerns
- System configuration and testing prior to installation
- Installation and training at customer site
- Complete system installation report and acquire customer sign-off
- Complete after action review with support staff
- Provide technical phone and/or onsite support for customers as required. Available 24/7 as required
- Serve on weekly 24-hour support rotation
- Update technical manuals as required
- Maintain personal systems as required
- Performs new product testing and assures quality control
- Integrates third party applications into our product mix
- Maintains follow-up relationships with customer base
- Performs miscellaneous job-related duties as assigned
- Travels on an occasional basis
- Maintain support call records in CRM
- Make recommendations as necessary for product improvements and operational procedures
Required Knowledge, Skills, and Abilities:
- Ability to create, compose, and edit written materials
- Ability to prepare routine administrative paperwork
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in the newspaper and advertising community
- A strong Windows background with basic knowledge of the Microsoft Windows Network environment
- Knowledge of Microsoft SQL Server and Internet Information Services is a plus
- Ability to persuade and influence others
- Ability to gather data, compile information, and prepare reports
- Knowledge of newspaper operations a plus
- Ability to analyze and solve problems
- Proven verbal and written communication skill, as well as presentation skills
- Ability to demonstrate and train user base on our product line
Interested in applying?
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Full Stack Developer
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Position Responsibilities:
- Create and maintain web-based, desktop, and mobile device software primarily using Microsoft .NET Framework and SQL Server.
- Provide input and ideas to enhance the applications’ ease of use and design.
- Collaborate with team members on how to best resolve application functionality using best practices with a focus on consistency and usability.
- Ensure developed components are expertly designed, tested, debugged, and ready to deploy.
Requirements:
- Minimum 1-2 year(s) of software development work experience.
- Associates Degree in Computer Science, Information Systems, or equivalent.
- Knowledge of C#, ASP.NET, HTML, CSS, T-SQL.
- Experience developing with source control.
- Ability to work in a fast-paced environment with quick turnaround for customer issues.
- Ability to work well within a team environment.
- Strong passion for technology and software.
- Experience with client-side web programming in JavaScript and jQuery.
Preferred:
- Experience developing applications for iOS and/or Android OS.
- Experience with Microsoft Visual Studio and SQL Server.
- Experience in designing and maintaining SQL databases, including programming stored procedures.
Interested in applying?
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